chicken at cream o' galloway

Frequently Asked Questions

Got a question about visiting Cream o’ Galloway?  We’ve gathered together the most commonly asked questions here. If your query isn’t covered please contact us and we’ll be happy to help.

Our Visitor Centre is open from spring to late autumn, and our normal opening hours are 10am to 5pm. 

To avoid indoor queues we are asking customers to order as much as possible online. We will list links for online ordering on our home page in advance of Cream o' Galloway opening for our 2021 season.


We have still to finalise our plans for 2021, and we will be spending the winter working with our team to covid-proof Cream o' Galloway as much as possible. 

Events cancelled up to 7 days before your visit will be refunded fully.  Wherever possible, we will try to accommodate change of date requests. Unfortunately we are not able to change bookings within 48 hours of the planned date of visit.

We recommend planning to visit for 2-4 hours, and longer if you're taking part in an event or experience. 

We recommend weather appropriate clothing and sturdy footwear that can cope with uneven ground. Please make sure you bring appropriate face masks as face coverings are essential in all indoor areas. Face coverings should not be used for children under the age of 5 years.

Yes, please see our online menu for details. Our scooping counter will normally include two dairy-free sorbets that are suitable for vegans. Our ice cream range is fully vegetarian, and most ice creams are gluten free. Please make our staff aware of any allergies or dietary requirements you have. 

No. Due to Covid-19 we are unable to offer this at the present time.

Yes, we have a large number of picnic tables outside our visitor centre and along our nature trails.

Some areas of Cream o' Galloway have uneven surfaces and so may not be suitable for people with mobility problems. Some of our events involve a short walk on uneven farm roads which may not be suitable for some people. Please contact us to discuss your particular requirements and we will be happy to advise. 

Assistance / guide dogs are welcome in all areas of Cream o’ Galloway to help disabled visitors.

Dogs must never be left unattended. Dogs are welcome in Picnic Areas, Garden, Nature Trails and our enclosed Dog Walk.  With the exception of registered assistance or guide dogs, the Visitor Centre is a dog free zone.

Dog water and shaded areas are provided outside the visitor centre. Please never leave your dog unattended.  Please dispose of dog waste responsibly.  

Our farm animals are often visible from the nature trails around the visitor centre. We are hoping to introduce some new farm tour based events for our 2021 season.