chicken at cream o' galloway

Frequently Asked Questions

Got a question about visiting Cream o’ Galloway?  We’ve gathered together the most commonly asked questions here. If your query isn’t covered please contact us and we’ll be happy to help.

Our Visitor Centre and Adventure Playground open at 10am and close at 5pm. 

To avoid indoor queues we are asking customers to order as much as possible online. The following items are available for online ordering:

 

The following activities and products do NOT need to be ordered online. Please order in the visitor centre: 

  • Ice cream cones 
  • Crazy Golf

Yes, please book online. Pedal Karts and eKart slots are booked on arrival. 

Events, Explorer Pass and Adventure Pass bookings cancelled up to 7 days before your visit will be refunded fully.  Wherever possible, we will try to accommodate change of date requests. Unfortunately we are not able to change bookings within 48 hours of the planned date of visit.

If you’re visiting the Adventure Playground we recommended planning to visit for the whole day.  There is so much to do that if your children love outdoor active play, then there is plenty to keep them busy all day.  If you are only visiting the Ice Cream Parlour or going for a walk round the nature trails, then you could plan for 2-4 hours. 

If you want to take part in all the adventure playground activities we recommend long trousers, long sleeved tops and sensible footwear with no open-toes. If you are only visiting the Ice Cream Parlour, Crazy Golf or Nature Trails then we recommend weather appropriate clothing. Helmets, gloves and coveralls are provided for eKarts. You may bring your own if you prefer, but you must be prepared for them to get dirty and even tear. You're welcome to bring your own bicycle helmet and gloves to wear on the Pedal Karts and eKarts if you wish. Please make sure you bring appropriate masks or face scarves. As per Scottish Government guidelines, face coverings are essential in all indoor areas. Face coverings should not be used for children under the age of 5 years.

If you are local to the area or are likely to visit several times at different times of year, a Season Adventure Pass may offer best value. 

Yes, please see our online menu for details. Our scooping counter will normally include two dairy-free sorbets that are suitable for vegans. Our ice cream range is fully vegetarian, and most ice creams are gluten free. Please make our staff aware of any allergies or dietary requirements you have. 

No. Due to Covid-19 we are unable to offer this at the present time.

Yes, we have a large number of picnic tables outside our visitor centre and along our nature trails.

Some of our activities are built on uneven ground and some involve a degree of managed risk. Please contact us to discuss the needs of your individual child. 

Some of our activities are built on uneven ground and may not be suitable for people with mobility problems. Some of our events involve a short walk on uneven farm roads which may not be suitable for some people. Please contact us to discuss your particular requirements and we will be happy to advise. 

Assistance / guide dogs are welcome in all areas of Cream o’ Galloway to help disabled visitors. However, they will not be able to accompany visitors onto rides such as the karts, and we do not recommend that they accompany guests on elevated activities, such as the Tower.

Dogs must never be left unattended. Dogs are welcome in Picnic Areas, Garden, Nature Trails and our enclosed Dog Walk.  With the exception of registered assistance or guide dogs, the Visitor Centre, including the Ice Cream Parlour, and the Adventure Playground are dog free zones.

Dog water and shaded areas are provided outside the visitor centre. Please never leave your dog unattended.  Please dispose of dog waste responsibly.  

Our farm animals are often visible from the nature trails around the visitor centre. We are hoping to introduce a socially distanced farm tour later this year.

No.  Pedal karts and eKart slots must be booked on arrival. When activities are busy please be respectful of other visitors and wait your turn.