chicken at cream o' galloway

Frequently Asked Questions

Got a question about visiting Cream o’ Galloway?  We’ve gathered together the most commonly asked questions here. If your query isn’t covered please contact us and we’ll be happy to help.

10am - 5pm.

You can find more details on our Opening Times page.

Ice cream is, naturally, the main attraction at Cream o' Galloway, and our big ice cream scooping counter is open, no need to pre-book. Sundaes are also available, and you can order these in advance online to avoid queuing. 

Our events do need pre-booked, and we encourage you to book well in advance - in particular our popular Ice Cream Making Workshop, and our all-day Cheese Making Course. These activities will take place in our new facilities within Cream o' Galloway that are designed to be covid-safe and socially distanced.

We have introduced two new farm tours. The Ethical Dairy Farm Tour is designed for adults and is led by our farmer, David. All About Our Farm is a new family friendly farm tour. Again, both those tours need pre-booked.

Our Nature Trails are available year round for exploring and wildlife spotting, and Crazy Golf is open and does not need to be booked in advance.

Our Adventure Playground is now closed. You can read more about the closure of the Adventure Playground here.


Events cancelled up to 7 days before your visit will be refunded fully.  Wherever possible, we will try to accommodate change of date requests. Unfortunately we are not able to change bookings within 48 hours of the planned date of visit.

We recommend planning to visit for 2-4 hours, and longer if you're taking part in an event or experience. 

We recommend weather appropriate clothing and sturdy footwear that can cope with uneven ground. Please make sure you bring appropriate face masks as face coverings are essential in all indoor areas. Face coverings should not be used for children under the age of 5 years.

Our scooping counter will normally include two dairy-free sorbets that are suitable for vegans. Our ice cream range is fully vegetarian, and most ice creams are gluten free. Gluten free cones are available on request. Our snack menu changes daily and usually includes free-from options. Please make our staff aware of any allergies or dietary requirements you have. 

No. Due to Covid-19 we are unable to offer this at the present time.

Yes, we have a large number of picnic tables outside our visitor centre and along our nature trails.

Some areas of Cream o' Galloway have uneven surfaces and so may not be suitable for people with mobility problems. Some of our events involve a short walk on uneven farm roads which may not be suitable for some people. Please contact us to discuss your particular requirements and we will be happy to advise. 

Assistance / guide dogs are welcome in all areas of Cream o’ Galloway.

Dogs must never be left unattended. Dogs are welcome in Picnic Areas, Garden, Nature Trails and our enclosed Dog Walk.  With the exception of registered assistance or guide dogs, the Ice Cream Parlour and Cafe are a dog free zones.

Dog water and shaded areas are provided outside the visitor centre. Please never leave your dog unattended.  Please dispose of dog waste responsibly.  

Our farm animals are often visible from the nature trails around the visitor centre. We have two farm tour events that must be booked in advance. The Ethical Dairy Farm Tour is designed for adults and is led by our farmer, David. All About Our Farm is a new family friendly farm tour.