chicken at cream o' galloway

Frequently Asked Questions

Got a question about visiting Cream o’ Galloway?  We’ve gathered together the most commonly asked questions here. If your query isn’t covered please contact us and we’ll be happy to help.

10am - 5pm.

You can find more details on our Opening Times page.

Ice cream is, naturally, the main attraction at Cream o' Galloway, and our big ice cream scooping counter is open, no need to pre-book. Sundaes and Milkshakes are also available.

Our events do need pre-booked, and we encourage you to book in advance - in particular our popular Ice Cream Making Workshop, and our all-day Cheese Making Course. These activities will take place in our workshop rooms within Cream o' Galloway visitor centre.

There are two farm tours. The Ethical Dairy Farm Tour is designed for adults and is led by our farmer, David. All About Our Farm is a family friendly farm tour. Again, we recommend booking in advance for both those tours.

Our Nature Trails are open, - please check in the visitor centre if you have any questions about access. Crazy Golf and Crazy Croquet are open and do not need to be booked in advance.

Our Adventure Playground is now closed. You can read more about the closure of the Adventure Playground here.


Events cancelled up to 7 days before your visit will be refunded fully.  Wherever possible, we will try to accommodate change of date requests. Unfortunately we are not able to change bookings within 48 hours of the planned date of visit.

We recommend planning to visit for 2-3 hours, and longer if you're taking part in an event. 

We recommend weather appropriate clothing and sturdy footwear that can cope with uneven ground.

Our scooping counter will normally include two dairy-free sorbets that are suitable for vegans. Our ice cream range is fully vegetarian, and most ice creams are gluten free. Gluten free cones are available on request. Our snack menu changes daily and usually includes free-from options. Please make our staff aware of any allergies or dietary requirements you have. 

We are unable to offer this at the present time.

Yes, we have a large number of picnic tables outside our visitor centre and at the bottom of the main car park.

Some areas of Cream o' Galloway have uneven surfaces and so may not be suitable for people with mobility problems. Some of our events involve a short walk on uneven farm roads which may not be suitable for some people. Please contact us to discuss your particular requirements and we will be happy to advise. 

Assistance / guide dogs are welcome in all areas of  Cream o’ Galloway.

Dogs must never be left unattended. Dogs are welcome in the Cafe, Picnic Areas, Garden, Nature Trails and our enclosed Dog Walk.  If booking Ice Cream making, Cheesemaking or Farm Tours be aware these are dog free

Dog water and shaded areas are provided outside the visitor centre. Please never leave your dog unattended.  Please dispose of dog waste responsibly.  

Our farm animals are often visible from the roads around the farm. We have two farm tour events that must be booked in advance. The Ethical Dairy Farm Tour is designed for adults and is led by our farmer, David. All About Our Farm is a family friendly farm tour.